OUR REFUND/RETURNS POLICY
Free returns are accepted for up to 60 days from the date your item arrives with you for any of the following reasons:
- The item arrives damaged.
- The item received is not the item that you ordered.
- Any other error on our part.
Returns will still be accepted for other reasons for up to 30 days but may incur the cost of return postage.
In such cases (for example: ordered by mistake), we will do our utmost to help you out returning the item to us, at the cheapest possible rate and cost to you. Upon receiving the item back in good condition a refund will be issued. Simply contact us to let us know you want to return an item and we will provide you with a tracked return shipping label to use.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If damaged, please consider placing the item in a slightly larger box or bag.
PLEASE NOTE: As we have a contract with Royal Mail, return shipping labels we provide to you to return an item, can be less than half the price you would pay at a Post Office. So please don’t purchase your own return postage.
For items that arrive damaged and you can physically see the damage upon delivery, you may refuse the package at point of delivery, in which case it will automatically be returned to us at no cost to you. Simply inform the postperson delivering it to you that you do not wish to accept it.
Should you discover that an item is damaged after receiving it from the courier and are unable to refuse it at point of delivery. Photographic evidence should be taken of the damage as soon as possible and contact made with us within 48hrs from the time of delivery. All deliveries are tracked so the 48hrs will start from the delivered time shown on the tracking information.
Should you have any other concerns whatsoever please don’t hesitate to contact us through this website’s Contact Form here
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded unless damaged or the wrong item was received.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message here and we’ll supply you with a return label then send you a replacement.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping returns
To return your product, you should first request a return label here.
You may be responsible for paying the return shipping costs – depending on the reason for return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us here for questions related to refunds and returns.